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Returns Policy

Returns Policy

You may cancel your order for any reason up to the time of dispatch and for up to 7 working days starting the day after receiving the goods.  Items will be refunded in full within 30 days of cancellation.  Items must be returned in the condition they were in when delivered to you and in there original packaging.  Any postage/shipping costs occurred by you in returning the product to us, are non-refundable.  In the case where goods are not returned to us we reserve the right to deduct the cost of collecting the goods from the refund amount payable to you.  All notices of order cancellation, return of goods or complaints, should be initially made to info@petmeals.co.uk .  We will endeavour to respond to all correspondence within three working days. No refund will be made if it is found that damage was caused by misuse or violent destruction.  This does not affect your rights as a consumer.