Terms & Conditions

About us

Petmeals is an independently owned pet shop that has been established for over 30 years.  We specialise in complete dog and cat food, providing a successful delivery service.

Our contact details are:

24 East view,
North Road,
Tyne and Wear,
NE35 9AU,

For customer services please contact us Monday to Saturday 9.00am until 5.30pm:
For information telephone 0191 5366600 or email info@petmeals.co.uk
For sales/enquiries telephone 0191 5366600 or email info@petmeals.co.uk

VAT registration number 459 8917 77

Making a purchase from our website

Just browse our catalogue and click add to basket next to the items you wish to buy. When you have completed your selection, click on check out. You will be asked for a few details that we will need to satisfy your order.

We accept most major credit and debit cards (payment in sterling only).  Your card details are authorised by Sagepay one of the biggest and most secure payment service providers. We do not see or store any of your card details.  All orders are charged at the time of ordering. If items are out of stock you will be notified of your revised delivery time. At this point you will be given the option of cancelling your order and given a full refund.

Shipping and handling

Local Van Delivery & Click and Collect Service Now operating

See Delivery page for further details


All product prices shown on our website include VAT at 20% unless otherwise stated.  Whilst we make every effort to ensure all prices are correct errors may occur.  In the event of a price been displayed incorrectly we will contact you to let you know the correct price.  You will be given the option to proceed with your order at the correct price or cancel.  If we are unable to contact you we will cancel your order.  Title to any products you order from us will transfer to you on delivery of the product provided that we have received payment in full.

Credit card security

We use Sagepay as our on line payment service provider.  By using Sagepay we have the most advanced online trading facility available for your card protection.  Your card details are processed under highly sophisticated card payment system security, behind protected firewalls directly with your bank. No personal or financial details are left unencrypted on remote server, and such details are never sent by internet email. We use the latest 3D Secure and Verify by Visa protocol for increased security and fraud prevention.


All products come with a 7 day guarantee from the date of delivery.  We will not refund for any damage found caused by misuse or incorrect assembly.  This does not affect your statutory rights as a consumer. Complaints should be initially made to info@petmeals.co.uk which we will endeavour to respond to within three working days.

Privacy policy

Petmeals do not disclose buyer’s information to third parties except for delivery purposes.  We only collect information given at the time of ordering.  This is solely for the purpose of completing the transaction, ensuring the delivery of your order and keeping you informed of its progress.  This information is collected only by Petmeals and is collected lawfully in accordance with the Data Protection act 1998.  We will only send out marketing material if you specifically request it. If you do not wish to receive information relating to new stock, discounts and special offers, please ensure you remove the tick under both the registration tab and check out tab requesting this information.

Returns Policy

You may cancel your order for any reason up to the time of dispatch and for up to 7 working days starting the day after receiving the goods.  Items will be refunded in full within 30 days of cancellation.  Items must be returned in the condition they were in when delivered to you and in there original packaging.  Any postage/shipping costs occurred by you in returning the product to us, are non-refundable.  In the case where goods are not returned to us we reserve the right to deduct the cost of collecting the goods from the refund amount payable to you.  All notices of order cancellation, return of goods or complaints, should be initially made to info@petmeals.co.uk.  We will endeavour to respond to all correspondence within three working days. No refund will be made if it is found that damage was caused by misuse or violent destruction.  This does not affect your rights as a consumer.

First Online Order Terms and Conditions.

Only one first online order 10% discount per delivery or click and collect customer.

Petmeals reserve the right to refuse to supply products which they believe to be ordered by the same customer more than once on the 10% off first online order . Full refund will be given, but customer may be restricted in further online promotions.

First online orders and general website sales are restricted to a maximum sale amount of £60.